Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any questions or concerns about returns, refunds, or warranties, you can simply call us at 705-875-7215 and we will be sure to answer any questions regarding your future or current purchase!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Note: some returns might be subject to a restocking fee of 20%.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Warranties

All of our products come with different warranties. All of our manufacturers have second to none warranties on all of their products. Most warranties will come in the box upon delivery. If you still have questions you can call us directly.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@andenkitchenbath.online and send your item to 1985 Lansdowne Street West, Peterborough, Ontario.

Shipping returns

To return your product, you should mail your product to 1985 Lansdowne Street West, Peterborough, Ontario.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.